Privacy Policy
Introduction
MB Wins respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us or use our services.
It is important that you read this Privacy Policy together with any other detailed privacy notices we may provide when we are collecting or processing personal data about you so that you fully understand how and why we use your data.
Information We Collect
Personal data refers to information that can identify you as an individual. We may collect, store, use, and disclose various types of personal data, including:
- Identity Data: first name, last name, and date of birth.
- Contact Data: billing address, delivery address, email address, and telephone numbers.
- Financial Data: bank account details (processed securely through our banking partner).
- Transaction Data: details of payments to and from you, and details of entries you have made with us.
- Technical and Usage Data: IP address, browser type, login data, geo-location, device and network information, website usage statistics, session data, cookies, and communication data.
- Profile Data: details of competitions you have entered, your social media interactions with us, preferences, feedback, and survey responses.
- Interaction Data: information you provide when participating in surveys, promotions, activities, or events.
- Marketing and Communications Data: preferences in receiving marketing materials from us and our partners, and your communication preferences.
- Professional Data: if you are an employee or applicant, details of your professional background, previous positions, and work history.
How We Collect Personal Data
We collect personal data through several methods:
- Directly: when you provide it to us via our website contact form, by phone, email, or through our social media platforms.
- Indirectly: through your interactions with our website or communications (including Facebook, WhatsApp, and email exchanges).
- Third Parties: such as analytics and cookie providers, marketing partners, and payment processors.
- Publicly Available Sources: such as social media profiles (e.g., Facebook).
Legal Basis and Purpose for Processing
We collect and process your personal data only when we have a lawful basis to do so under applicable data protection laws. The primary reasons we process your data are to provide our services, comply with our legal obligations, and pursue our legitimate business interests.
We use your personal data to deliver and manage our services, which includes processing competition entries, dispatching and delivering prizes, and determining your eligibility to enter competitions. This processing is necessary to perform our contractual obligations to you.
We also process personal data to communicate with you, including responding to enquiries, support requests, and other communications made via our website, social media platforms, email, or telephone. In some cases, this communication is required to perform a contract with you; in others, it is based on our legitimate interest in ensuring you have the best possible experience when engaging with MB Wins.
For administrative and record-keeping purposes, including billing and invoicing, we use your identity, contact, financial, and transaction data. This processing may be necessary for the performance of a contract, compliance with a legal obligation, or to pursue our legitimate interests in managing our business operations and recovering any debts due.
We also process data for analytical, research, and business development purposes. This helps us operate, maintain, and improve our website, services, and social media presence. We rely on our legitimate interests to develop our business, improve customer experience, and refine our marketing strategies.
Your personal data may also be used for advertising and marketing, including sending you promotional materials, updates about competitions, and information we believe may be of interest to you. This processing is based on our legitimate interest in growing our business and keeping customers informed about new opportunities.
When you take part in promotions, competitions, or prize draws, we will use your identity, contact, profile, and interaction data to administer these activities and communicate with you as necessary. This processing is based on our legitimate interests in engaging with our audience and developing our services.
If you apply for a job or other role with us, we will process your identity, contact, and professional data in order to consider your application. This is based on our legitimate interest in managing our recruitment process.
Finally, we may process your personal data where required to comply with our legal obligations or when necessary to protect our legal rights.
If we rely on your consent for any specific use of your personal data, you have the right to withdraw that consent at any time. However, withdrawing consent will not affect any processing that took place prior to withdrawal. Where we rely on legitimate interests as a basis for processing, you also have the right to object to that processing at any time, though this may impact our ability to provide certain services to you.
Disclosure of Personal Data
We may share your personal data with:
- Employees, contractors, and authorised representatives of MB Wins;
- IT service providers, data storage and hosting providers (e.g. WHAP);
- Marketing and advertising partners;
- Professional advisors (including bankers, accountants, auditors, and insurers);
- Business partners or sponsors associated with promotions or competitions;
- Regulatory bodies, courts, or law enforcement agencies (where required by law);
- Potential buyers or successors in the event of a business sale or transfer.
All third parties are required to respect the confidentiality and security of your data and to process it in accordance with the law.
Overseas Data Transfers
Some third parties may process or store data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:
- Transferring data only to countries deemed to provide adequate protection; or
- Using approved standard contractual clauses that ensure your data is handled securely and lawfully.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory obligations.
Retention periods are determined based on:
- The nature and sensitivity of the data;
- The purpose of collection;
- Applicable legal requirements; and
- The potential for disputes or claims.
Your Rights
You have the following rights under data protection law:
- Access: to request details of the personal data we hold about you.
- Correction: to request corrections to any inaccurate or incomplete data.
- Deletion: to request that we delete your personal data.
- Restriction: to limit how we process your data.
- Objection: to object to our processing, particularly where based on legitimate interests or marketing.
- Data Portability: to request a copy of your data in a commonly used, machine-readable format.
- Withdraw Consent: to withdraw consent for processing at any time.
Cookies
Our website may use cookies to enhance user experience, analyse site traffic, and personalise content. Cookies do not identify you personally unless you choose to provide that information.
Where required by law, we will obtain your consent before placing non-essential cookies. For further details, please see our Cookie Policy [insert link].
Data Security
We are committed to ensuring that your data is secure. We implement physical, electronic, and managerial safeguards to protect personal information from unauthorised access, alteration, or disclosure.
While we take appropriate precautions, no internet transmission is completely secure, and we cannot guarantee absolute security. Information shared with us is at your own risk.
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of these third-party websites. You should review the privacy policies of any external sites you visit.
Updates to This Policy
MB Wins may update this Privacy Policy from time to time. The most current version will always be available on our website. If significant changes are made, we will notify you using the contact details you have provided.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact us:
MB Wins
16 Beaulieu Close
Kidderminster
DY11 5EE
United Kingdom
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk